Absolutely terrible service

<p>My internet line has been down for 4 days. It was duly reported and we received the reference no 105CRK181016 via sms and via email.</p> <p> </p> <p>We have had no service whatsoever. I have called in twice a day and spoken to:</p> <p> </p> <p>Mondiswe</p> <p>Nokulebo</p> <p>Nishaat (twice)</p> <p>Akonati</p> <p>Phumla</p> <p>Sibongile</p> <p> </p> <p>Not one of these call centre personnel could give me any feedback beyond that it had been reported and a technician by the name of Bruce had been assigned. They all seem surprised that to date neither Telkom nor Bruce have had the courtesy of sending us an sms or phoned us with progress. Each of them have escalated to “Management” for whatever reason, as it is clear that “Management” either do not exist, do not care or do not know how to communicate.</p> <p> </p> <p>“Tracking the fault progress online” is a joke! One can see that it has been reported but one can also see that there is absolutely no progress and no way of even communicating via the website!</p> <p> </p> <p>This is the most disgusting service and I cannot wait to see Telkom disappear as Fibre takes over. If Telkom have anything to do with fibre I will most definitely not recommend the company to anyone. Clearly Telkom do not know the meaning of “service” and I will be reinforcing this awareness via all social media.</p>