Absolutely Terrible Customer Service

<p>I recently (in the last week) upgraded my telkom ADSL to the MAXIMUM whihc was aloowed for my aread being a 4mbps line with uncapped adsl. I waited a total of 17 days for this to be activated. All good and well, but telkom did not inform me my line has been upgraded, i had to enquire with them on a almoist daily basis. Then once finally having my line upgraded, it turned out to be terrible slow and i can not use it at all. I have since then (14 July 2016) logged a call complaining about the sloqw speed of my internest only to be told there is a fault on the linein my aread and the technicians are "working on it". Since then i have called and chatted with their agents online but to no avail. i get the same reply "technicians are working on it". My latest experience this morning 18 July 2016, while chatting to a consultant by the name of Kuyamelo Mesh, i was still in the process of speaking to her telling her my story and my complaint when she abrubtly ended chat and logged off without given me any sort of decent answers. I find this totally unacceptable as i am spending quite a bit of money to not be able to use service.</p>