Absolutely terrible and unorganized!

I went to Telkom on Monday 11 January to add a phone contract to the adsl account I am already paying, the lady then said she can not load the specific contract at the price advertised. I agreed on another contract. after spending more than 2 hours there the store was closing and she said she will process everything and give me a phone call. On the 14th of January I received a phone call from her saying that everything has been completed and the credit check is done, I should just come to collect my device that afternoon. I arrived at Telkom Centurion Mall just to waste another two hours, as no one there could find the processed order, they then started a NEW application just to inform me that the system has declined me because of my credit score and the will have to check it manually the next day. The manager promised to phone me the following day, but still no phone call... I am so disappointed in the outcome of this situation. How can someone phone you to collect the device if she didn't even create an order? I regret wasting so much time on Telkoms' empty promises!!