Absolutely shockingly poor service

Item: Telkom
Rating: 1

I have not been this frustrated with the absolute lack of service in my life before. Before Aug this year I had never had an issue with telkom as I do today! I actually sang their praises to those who asked. In July I ask to have my line relocated as I had to move. I arranged everything ahead of time so that it would be done with just before I moved at the end of Aug to make it easier for me and the technician. No dogs and furniture in the way. Unfortunately when he arrived the day the remote given to my mom to open with did not work and my new neighbours gad decided my yard was a great place to put thier big rottweiller. Since I work quite some distance from town I couldn't be there to sort it all out and the tech and I agreed to move the appointment to when we could gain access and the point could be located. This took a month thanks to my new owner and the estate agent not having a clue to where the old line and point to connect to was. Finally I was informed there was no point and I would have to have a line pulled and installed in my unit. So the appointment was set for a date and I made the necessary arrangements for someone to be there to help. The day came and went and the technician then called the Friday. He was at my home and wanted to know if I had bought the pipe so he can install. I had no idea what he was talking about and informed him that no one had been yet to tell me from where and how much I would need. He apologised he thought someone had already been. So we rescheduled. I asked for the following Monday as a friend who knew about all the stuff would be available the day. All agreed and the tech made the note to have the appointment move to the Monday. Again! Monday came and no one arrived. I called telkom customer service early to find out if they were still coming out only to be told no they had the appointment set for Wednesday. The tech never booked the appointment today. But the agent assured he would quickly change it and someone will still come out during the rest of Monday....they never called me and no one arrived. I called that evening again and was told by yet another agent that nothing g had been changed and the appointment was for wednesday. By now I was so fed up.in explained again that I do not work close to home. That the person who can be there works shifts. He is only available on certain days please can we arrange the appointment for a day he would be available. All set they made the a a point for this Wednesday. ..on a day neither of us are available again!! So yesterday I called explained that unfortunatly no one is available please can they book it for Tuesday or Thursday. Sure no problem the agent makes a note and says she has it changed and someone will call me to confirm a day. Great! Finally! This morning at work I get a message from Telkom. ... my appointment is still set for tomorrow. So again I call telkom customer care. Again I explain the situation... The lady informs me that since I keep changing my dates that I have to take tomorrows appointment or they will cancel everything!!! Useless! I have been paying a full amount for the past 2 months for no service what so ever. Granted I can't be home as I started a new job away from the house! How in the world can they not accommodate someone who is paying for a service!! I even asked to have my service downgraded as I've been told they cannot give me a 4meg line in the new home bit only a 2meg. Their response... No I have to wait till my line is installed before they will downgrade me!!! I'm sorry I am such an inconvenience to you Mr Telkom that you cannot assist me on a day I am available. To a point where I get told that you will cancel my request for relocation of my line after I have had to pay fill amount for the past two months if i do not honour tomorrows appointment.!!! I am sorry my having a job and meetings is such an inconvenience to you!!! Disappointed and fed up!!!!

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