Absolutely shocking service delivery for a simple function

How difficult can it be just to add a divert line to your number???

We've been struggling for 4-5 weeks now just to divert the landline to another line for when the landline is either busy or not working with absolutely shocking customer service

Firstly I went into the branch where they told me I can't do it there and was given a number to phone. After struggling to get through we finally managed to talk to Ngowethu Mathunjwa where she explained that I need to send her a letter to approve this function on my landline. This letter was send 19 September 2022. After numerous emails afterwards to her to find out what is going on with the progress and no response from her I've received an email from Lorraine Koetzee on 5 October 2022, with the response that my request for forward call has been activated with an instruction manual of how to activate it on our side. These instructions didn't work at all, and we had to follow up again where the only response from Lorraine was that there is a block call on the line and we need to somehow know how to deactivate that. Numerous emails afterward to her with again, no response.

We've been phoning the two number that was given to us (one in the branch and one by Ngowethu) endlessly and was just send back and forth to every department and no one assisting us, or wanted to assist us or even had the knowledge to assist us. Absolutely shocking. My assistant finally managed to get through Nontobeko, on 12 October 2022, that wanted to help and was pleasant to talk to and she informed her that the forward call function was not activate and we need to send an approval letter. This letter has been send on 19 September 2022 already! Since then we have been trying to get hold of Nontobeko. Every time we call she is busy on the line and we've been told that they are sending her a call request to call is. We are at 18 October 2022 with no response from anyone.

I'm appalled by the service delivery from Telkom and everyone working there. How hard can it be to just had this simple function.

I'm also putting it on record here and on Lorraine's email, that I will not pay for this extra function, until it is actually activated and working.