Absolutely Shocking service at Telkom Mobile Hatfield and billing department

<p>In October 2016 my husband and I both upgraded our cell phone contracts at Telkom Mobile in Hatfield. From the start the staff there provided us with shocking service. Firstly the amount of paper work one needs to complete as an existing customer is shocking, but okay that is acceptable. Then they cannot tell you if you are going to wait an hour, a day or 2 or 3. So rather go home and we will call you when your upgrades are approved. Finally they called us a day or two later, I cannot remember, to tell us we can pick up our phones. When we got there, my phone was sorted but they had linked my husbands handset to another customers contract and that first needed to be reversed so, "please go and walk around in the centre to give us time to fix the problem" which obviously cost us additional money, because we went to the Wimpy to have breakfast with our two little boys, because nobody walks around in a centre with a 5 and 9 year old endlessly for no reason! When we finally went back after several hours the problem was not sovled but the manager at the store said we could take the handset and use it, but she was not able to give me the printed contract as the device was still liked to the wrong contract and that she would email it to me the following day. Needless to say, I still don't have the emailed contract and I have been invoiced incorrectly for 5 months now. Instead of invoicing me R999 on my husband contract as per the hand written contact that I sign, they are invoicing me R1356.50. In November 2016 I sent and email to Euradiece Buys, who assisted me previously on an incorrect billing issue, but this time my email was totally ignored after I had received a read receipt email. Then in December I called the call centre on 081 180 and asked them to remove the additional add-on bundle that was put on my account incorrectly by Hatfield mobile and that billing consultant told me het had removed the additional add on bundle from my account and they will credit the amounts that were billed incorrectly. At that time I received reference number: ********** 3 and on my January invoice I did receive the credit as promised, but once again the additional add on bundle was refelcting under my husbands number. Not having time to sit on the phone for hours with useless telephone consultants I left the matter until today. Well today was just it! I don't even know who I spoke to and did also not get a reference number because I eventually put down the phone after waiting to speak to a managers for exactly 34 minutes and 8 seconds and still no one answered. The billing department told me that they cannot credit me the R349 per month that I have been paying too much again for the past 3 months, making it R1047 by now, because the store sold me the contact like that and they cannot change it. I have the paper work at home where I bought a 20GB Free Me conctract for R599.00 per month and a Samsumg S7 for R400.00, therefore a total contact value of R999.00. And they are billing me the above mentioned plus and additional add on bundle for R349.00 + CLI Presentation R8.50. Why on earth would I buy a 20GB contract for R599.00 and then pay R349.00 for and additional 2GB bundle, does that make sense to anyone? Anyway, I was once again told by the consultant at the billing help line to go to the store were I bought the contract and they need to fix it. When I got impatient and asked to speak to a manager I was put on hold forever and no one answered and therefore I am writing you this review. Why is it my problem as the customer to send emails that don't get answered, make phone calls and then my problem only gets resolved half way and then make another call for me to be told sorry my department cannot do anything about your problem, go back to the store where you bought your product from! I'm not the one who made the mistake on my contract, so why must I keep on being inconvienenced by making endless phone calls and going back to stores to stupid peopled who stuffed this whole thing up in the first place and get my blood pressure up even higher! Sorry this is not customer service, I will drag Telkom's name through the mud where ever I can from now on and will never recommend them to anyone anymore. I have always promoted Telkom because their prices are really good, but after receiving the ****ting service I have since Octorber last year they will never have my support again!</p>