Absolutely shocking service again!!

No reply? Nothing new there. I had no internet for 3 days and was forced to use mobile data as the customer service consultant told me you work 24/7 and that my issue would be resolved on Saturday or Sunday. I heard NOTHING on these days. I am absolutely sick of the service i am getting. Nobody knows what to do, promises are made and not kept and i hear 4 different answers from your staff on the issue. Afrihost is crediting us for your faulty line for these 3 days. I would like to be credited by you for these days as well as the R300 (could actually be more) we spent on mobile data. Just the inconvenience alone!! I think your staff need to be trained properly in how to deal with the issues. They just dont seem interested (except for the man i spoke to on Saturday morning who was very pleasant but also gave me incorrect information). I would like somebody to call me TODAY to resolve this and a credit be made to my account. The man on Saturday also advised that between 9am and midday on Monday and Tuesday there would be no internet du e to maintenance. I did not receive a warning for this and if i hadnt called on Saturday the internet would have just gone off. I work from home on certain days and this would have been a total inconvenience if i was not alerted (which i wouldnt have been if i didnt call YOU). The lack of service ****s me as i work with customer service and would never treat customers in this way. I gave a good rating to the guy i spoke to on Saturday just for his great attitude and trying to help (which wasnt successful). Please can you send me a new statement reflecting the credits mentioned above. I would like a response TODAY!