Absolutely shocking Service

If i could rate a zero, I would. Shocking after service. A Telkom rep changed over our guardhouse to VOIP. He came to deliver the device, and after 2 weeks it stopped working. This was August 2025. I logged a call to have it replaced, but they need the delivery note from the Rep. He cant provide it. Service Request Reference :_*** logged. We are paying for a service we cant use. I have sent Tristan Chetty from Telkom many whatsapps, emails and he doesnt answer my calls. We rely on this line for Security yet we are billed but cannot use it. Call logged with ***. They too wont help.