Absolutely SHOCKING "service"

<p>I purchased the LTE uncapped wireless internet on 30 June 2016. Instead of being charged pro-rata for the last day of the month, I was overcharged. But okay, I dealt with that after frequent visits to a rosebank branch. </p> <p> </p> <p>Next, I was promised that a technition would come and install an antenna for the product to work within 72 hours. Weeks passed. I went into the store over 5 times, even made appointments and left work to be there when a technition was scheduled to come over. Nothing happened, no one came and the product has not been working. I've been charged every month of course.</p> <p> </p> <p>Finally, due to so much frustration I go into the store after 6 months to cancel this contract because the product has not been working and Telkom has done NOTHING they said they would. When I went in last week, the staff member who assisted me informed me that NONE of my visits had been logged and none of my complaints had been logged. I was promised and told that they were. I am so shocked at how disgusting the service at Telkom has been. No one on the call center can assist. Everyone in the stores say they will help but do NOTHING. And on top of all of this, I AM NOW LIABLE TO PAY PENALTIES of about R3000 for cancelling a contract that was not honoured by the "service provider". I will NEVER take out a contract with them again and I advise anyone who is looking to use them to be aware that do not assist with anything, they lie, their products don't work, and despite all this - they'll over charge you and charge you penalties when they are in the wrong. Well done telkom. Well done.</p>