Absolutely shocking lack of service!!

<p>Our phone and internet was working perfectly well on 13 September. Then a man phoned and said that they had received a complaint about our number. We confirmed that we had not reported a problem. He phoned again 5 minutes later and said that Telkom was working on the lines, and then our phone and ADSL went dead. I reported it to Telkom's website and checked, there was no fault in our area. The reference number was 394CTK130916.</p> <p> </p> <p>I run a small business from home. I write articles and do designs for the American market, so I earn money in dollars. I was retrenched in December 2015 and haven't found a new job yet, so I need the income from my business. I am presently negotiating about a design contract, and the Americans don't understand lack of communication, due to no internet connection.</p> <p> </p> <p>I have reported the matter on 14 September on Telkom's Facebook page, and was promised that a technician would come to my house on 14 September. Well, that did not happen. Countless inqueries on their FB page brought empty promise after empty promise. Today is already the 16th and still no technician.</p> <p> </p> <p>Will Telkom also compensate me for the loss of income, due to their incompetency? There was NOTHING wrong with my phone or ADSL until this man phoned!!</p> <p> </p> <p>This needs to be fixed!!!</p>