ABSOLUTELY SHOCKING EXPERIENCE

I recently signed up for fibre connectivity and telkom cancelled my connectivity because the Fibre line belongs to the previous tenant of which I of course do not know. After 25 calls and 3 emails, NO ONE is able to assist me in a client centric manner. After Telkom cancelled my connectivity without informing me and of course affecting my work for more than 48 hours, telkom agents being highly rude, inefficient and completely non customer centric, numerous attempts at speaking to a senior yet no response or promised calls returned. I am somewhat left entirely disempowered in this situation and I have no other option of connectivity through another provider. Right now it seems that telkom is only giving me an option to go through the incredibly long timelines of getting a new line installed or the previous tenant having to submit my personal documentation which is so invasive of my personal details. Why is there no other option ? I've had agents raising their voice at me, threatening to end my call without even understanding my frustration and trying to best assist given Telkom inconvenienced me. What a shocker of an experience. Never in my life have I sat with tears in my eyes talking to service providers who simply won't try to find the best customer centric solution for someone who has been inconvenienced.