Absolutely shocking and disgraceful service TELKOM!!!

Good day to all.

I would just like to share my shocking and absolutely disgraceful service from Telkom.

On the 22March 2018 my fiancé and I decided to take a contract out for an adsl 10 meg package. We did this in the Kenilworth Centre branch in Cape Town. The agent we dealt with by the name of Tariq helped us with the application and informed us that this process would take up to 6 weeks to be up and running. During the 6 weeks we called numerous times wasting hundreds of rands on airtime as we have no landline. They assured everything would be sorted out ASAP. With no communication from Telkom themselves at all we decided enough is enough, we decided to go into the store again to find out actually what is going on. Today the 4 June 2018 after waiting in a long cue eventually got to speak to a consultant. He checked on his system and told us that unfortunately there is no infrastructure so we will not be getting our line. Fuming as we have been waiting almost three months I asked to speak to the manager by the name of Rasheeda Sadan. She was the most unhelpful person I have ever been assisted by and was actually not bothered at all to help us. This is the worst service I have come across in my 34 years in order his country. Are you Telkom actually providing a service to your clients or are you also bankrupt and can’t keep up with your services?? Big question......... to be honest I would never recommend any person in this country to utilize your services. Absolutely disgraceful!!!!!!!