1 reviews | Active since Mar 2009
Absolutely shocking after service - Dirt poor signal but no concern from Telkom
<p>Purchased three contracts from Telkom over last year and half. Two voice and one lte amounting to 2500 per month. Made contact with Telkom a few months ago advising of the sudden drop in signal quality on voice and lte - it was up until mid 2016. No follow up was done. Technician Marvin calls after me complaining recently to HELP. Did not even sound helpful. In the interim lte device is continuously disconnecting and voice contracts barely work. Told by Telkom. That I need to wait 21 days for an answer even though the matter was raised in 2016 initially. Definitely does not look like Telkom appreciates their clients or the revenue they generate from clients. Tough lesson learnt but thought I would share my experience. Yes packages are decently priced but service and technology quality is pathetic.ref. ********** 4</p> <p> </p>
Hi ILhaam
Kindly confirm the tat on a matter of this nature - must I wait 1 day, two days , 8weeks etc.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI ********** .
We apologise for any inconvenience caused.
Hi ILhaam
Kindly confirm the tat on a matter of this nature - must I wait 1 day, two days , 8weeks etc.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI ********** .
We apologise for any inconvenience caused.
Please dont respond to matters to sooth the public eye. Rather call me or my wife and fix the matter.
Please dont respond to matters to sooth the public eye. Rather call me or my wife and fix the matter.
Still no confirmation of the time it would take to address my concerns or am I missing the answer to the question posed.
Still no confirmation of the time it would take to address my concerns or am I missing the answer to the question posed.
Another day has passed.... no corrective action taken from Telkom....7 days since I logged the complaint.
Another day has passed.... no corrective action taken from Telkom....7 days since I logged the complaint.
HI there
Your second level escalation is appreciated but means Greek to me if you cannot confirm how long the matter would take to resolve or for a technician to come out to my property!!!!
Please answer my question????@@@###no bobodyislistening!!!!
HI there
Your second level escalation is appreciated but means Greek to me if you cannot confirm how long the matter would take to resolve or for a technician to come out to my property!!!!
Please answer my question????@@@###no bobodyislistening!!!!
