Absolutely Shocking!

Dear Telkom

Firstly, I would just like to know why I am still waiting for my fibre line to be installed, it’s been way past the 7-21 day installation period you are so confident in advertising. As a matter of fact it’s 3 days short of TWO MONTHS.

Secondly, Who is going to reimburse me for the R1200 Airtime that I have spent to call you, just to get my eighth escalation number, and to hear for the hundreth time that the system is not faulty it is just “Stuck”? Furthermore, I have gone to numerous telkom stores just to hear “It was online sales, we cannot assist”

It has taken three weeks to allocate a landline number, after eventually having to change the physical address, as you could not locate my main residence.

I have just been informed by one of your customer care consultants that there is nothing I can do but, be patient, because the system is stuck, and I am one of a thousand people daily who phone in about this problem.

Am I as an individual not as important as large businesses?

Thirdly, I have not received any written correspondence with regards to my account, and your obill department has been unable to link my account to any telephone number, thus I am unable to track the process of my order online.

Lastly, please explain how a multimilion rand company, who pays their IT department millions a month, is content in shrugging their shoulders and being okay with telling me there is literally nothing they can do because the system is just stuck.

Yours Sincerely, ****ed Off