absolutely **** service
<p>Technicians fixed a fault at neighbours left our land line and wifi down . despite numerous calls and promises technicians have not been back to fix.</p> <p>calls made up to three times daily to the telkom number and only one agent has apologised! Fault supposedly logged vas their error last week - still nothing .fault 36crk221216. Disgusting service telkom</p>
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Replies (5)
Telkom's replyOfficial
27 Dec 2016, 10:29Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI*** , we have escalated for a tech to attend asap. Escalation ref 12665.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply27 Dec 2016, 10:29
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI*** , we have escalated for a tech to attend asap. Escalation ref 12665.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
27 Dec 2016, 12:52We'll wait and see - have been promised a call back by 2.30 from your team.
's update27 Dec 2016, 12:52
Reviewer Update
We'll wait and see - have been promised a call back by 2.30 from your team.
's updateReviewer Update
27 Dec 2016, 14:47Have just called as no response by 2.30 another escalation number 934123. Given and still no technician
's update27 Dec 2016, 14:47
Reviewer Update
Have just called as no response by 2.30 another escalation number 934123. Given and still no technician
's updateReviewer Update
28 Dec 2016, 10:37Technician supposedly working on fault St 8.12 this morning . still no feedback or line
's update28 Dec 2016, 10:37
Reviewer Update
Technician supposedly working on fault St 8.12 this morning . still no feedback or line
's updateReviewer Update
28 Dec 2016, 11:57Technician supposedly working on fault at 8.12 this morning . still no feedback or line as of 11 55
's update28 Dec 2016, 11:57
Reviewer Update
Technician supposedly working on fault at 8.12 this morning . still no feedback or line as of 11 55