Absolutely ridiculous! Problems around EVERY SINLGE corner! This time, BILLING-related

<p>Alas, Telkom are at it with their incompetence YET AGAIN!!</p> <p> </p> <p>I have had endless problems with Telkom since I initially ordered my ADSL line back in August.</p> <p> </p> <p>Firstly, I ordered my TEL&ADSL line online and completed the order telephonically in August of this year. The lady who helped me that day never captured the order, and after 3 weeks of useless waiting, I phoned to enquire only to have to re-order my line. Ridiculous!!! 3 Weeks of time wasted. Then Telkom didn't even want to push me up the installation queue, even though they kept me waiting.</p> <p> </p> <p>Secondly, due to a problem with your infrastructure and a part the technician didn't have on him at the day of installation (at the end of September), he had to come back a SECOND DAY!!! Extra time my partner had to take off work and waste.</p> <p> </p> <p>During the time I ordered my line, I SPECIFICALLY REQUESTED DEBIT ORDER AS METHOD OF PAYMENT!!!!!! On 18 October I got an SMS telling me my outstanding balance, including the pro-rata amount for September. On 01 November, guess what, the debit order doesn't go off. Surprise, Surprise. Now I get an SMS telling me I have the outstanding amount PLUS November's amount, payable due 01 December.</p> <p> </p> <p>When I phoned 10210 now to request a switch to Debit Order (which, BTW, you guys should have done when I ordered the line), the lady helped me but told me my outstanding balance needs to go be settled cash at a PnP or post office, and that I should take my invoice with. NO INVOICES HAVE BEEN POSTED TO ME!!!!!!!!!!!!!!! I HAVE NOTHING TO SEE WHAT I'M BEING CHARGED FOR!!!!</p> <p> </p> <p>If you want your money, I suggest you send me an EMAIL INVOICE TODAY STILL, and authorise a Debit order for the outstanding balance on 01 December. I AM NOT SCHLEPPING AROUND after your incompetence. And heaven help you if you've charged me interest. I will refuse to pay that interest, as it was your mistake.</p> <p> </p> <p>Get back to me ASAP on this!!!!!!!!!</p>