Absolutely ridiculous

My ADSL has been off from night before last it went off at 9:00 in the evening. Today I managed to get a family member to call Telkom to tell them that my landline and internet is down. They tell us something is wrong with the receiver and router and the call out fee is R350 however everything is fine it's just the line has been down and it's on their side. There is no dial tone. They provided a reference and up till now it's still not fixed. This is one of the issues I'm having with telkom to begin with. Can someone please help with this. It's ridiculous