Absolutely Revolting Service ever received by Telkom & Huawei Staff at Clearwater Mall

<p>Telkom staff at Clearwater Mall are the most *********** and ********* people I have ever come across. They are abnoxious, unhelpful and to put it in plain terms, theives.</p> <p>I visited the Telkom store at the Clearwater branch on Friday the 7th of July 2017 to purchase a Huawei P10 lite handset.<br />After speaking to the Huawei consultant,Cyril Muzima, and asking him if Telkom perhaps had the handset in the blue sapphire colour instead of the black colour, he advised me that no store in the country stocks this particular colour handset. And that it would probably only be stocked in stores in the following 6 months or so.<br />I even requested him to please try obtain the blue coloured handset from another store that might have the phone in stock. He again advised that it wouldn't be possible as no store in the country has the handset in stock.<br />Me, as the customer accepted his advice and trusted his words and therefore purchased the black Huawei P10 lite handset from the telkom store. I purchased the handset using my debit card.</p> <p>On the 8th of July 2017, I visited the Vodacom store in Clearwater mall to purchase a tempered glass for the Huawei handset I purchased from Telkom on Friday night. It was then that I noticed that Vodacom had the Huawei P10 lite handset in the sapphire blue colour. <br />I also then enquired from the Vodacom consultant if they had the handset in stock and she advised me that they indeed had the phone in stock. After hearing this I was extremely upset with Cyril who had <strong>****</strong> to me on Friday evening, so I went to Telkom to confront him and I asked him why he had **** to me about no store in the country having the handset. He became quite defensive and walked away to make a call. I'm not sure who he called to query my statement.<br />Cyril and I then went to the Vodacom store so that I could confirm that the store had the handset. Cyril did not allow the Vodacom consultant to speak on her own free will. Instead he spoke on her behalf and forced her to say that they did not have the blue phone in store and then he told me again that no store in the country had the handset in stock. He was extremely rude and then told me, the customer, that I was wrong, in the Vodacom store and then left the store. <br />After Cyril left the Vodacom store, the Vodacom consultant collected the same sapphire blue handset from the back room. <br />Upon seeing this, I was now even more upset, because not only did Cyril now lie about no store having the handset but he also accused me of lying about Vodacom having the handset in their store, this being in front of all Vodacom customers. How very insulting!!!</p> <p>I then left the Vodacom store and went back to Telkom. Cyril was ready to leave as the store was closing and refused to listen to anything I had to say. I then asked to speak to the manager in store, Winnie. The other staff of Telkom refused to let me speak to her and requested that I wait for Winnie to lock the store before I could speak to her. <br />This the kind of customer service Telkom offers it's customers!!! Honestly this is beyond pathetic!</p> <p><br />Anyway, Winnie locked the store and I then spoke to her about the problem I was facing and that I insist on a refund for the phone. She was not in the least bit interested in what had happened. The only thing she was concerned about was leaving the store to go home. She also advised that she can not be of any help and that I would need to take this problem up with the Huawei manager. The problem I had with this is that I did not purchase the handset from Huawei, I purchased it from Telkom, therefore it's only right that Telkom assisted me in finding a resolution to this problem!<br />After all it was Telkom's sales consultant who <strong>****</strong> to me about the handset. <br />Even after hearing that I will not be able to be refunded by Telkom and that I would need to speak to the Huawei manager, I requested Winnie to give me the Huawei managers contact details. She said no, she did not have the number and that it was in store and she was leaving at the time and cannot reopen the store to give me the number and therefore I would need to visit the store the next day to obtain the details, which I did.</p> <p>I then waited for approximately half an hour before speaking to Winnie, the 9th of July 2017. She knew that I would be visiting the store today and therefore it should have been a priority to assist me this morning when she saw me, without having me wait so long. <br />She was very unfriendly,arrogant and very unhelpful! She had such a terrible attitude and insisted that there was nothing she could do to assist me. She was very rude. She said that she doesn't know where my money is that I paid to Telkom on Friday and that I can not return the phone. I must speak to the Huawei manager and sort this out with Cyril. <br />I have never received such awful unwillingness to assist a customer from any other store manager in the past and am quite disgusted that this is how some employees of Telkom operate!<br />Winnie, then walked off into the back office for twenty five minutes and returned telling me that she tried to contact the regional manager of Telkom, Yvette Joseph, and that she was not available to receive her calls. Is it possible for someone to walk away and try contacting another person for twenty five minutes, leaving the customer to wait without any explanation? And why did she not try contacting the manager in front of me? She didn't even have the decency to let me know that she was going to try contact the regional manager. She just walked off while I was speaking to her, to try contact the manager!</p> <p>All I wanted and still want is a sapphire blue Huawei P10 lite handset. Without the lies and bad service! Had the consultant just told me on Friday that he doesn't have a handset in store and that I should perhaps try visiting a different store who stock the brand, I would have not been be facing all this unnecessary inconvenience!</p> <p>I am very disappointed in the ********* and unprofessional service provided by Telkom employees.</p> <p>I then emailed Yvette explaining all that had transpired. She didnt have the courtesy to even reply to my email or to try contact me. Reflection of true ***ardice!!!</p> <p>Instead she contacts her *********** staff at the Clearwater Mall and instructs them to contact me to inform me that I will not be receiving a refund for the phone I purchased.</p> <p>This after being told by the cashier, Thomas, on Friday night that I have seven days in which I can return the phone for a full refund. </p> <p>Even Winnie advised me on 9 July 2017 that she will arrange for the cash to be collected from sales from other Telkom products and give me my refund on 10 July 2017. I have this on a voice recoding as proof of her words. She even made a copy of the invoice so that she knew how much I would need to be refunded!</p> <p>I have no idea how Winnie is able to have five different stories in a matter of three days. Such *****!!!</p> <p>There clearly seems to be a serious problem with the staff at the Telkom store at Clearwater Mall as I have read countless bad reviews on the terrible service other customers have received by them.</p> <p>After such bad and ********* service received by Telkom and Huawei staff, Telkom as well as Huawei have gained a bad reputation as I will be informing everyone of the this poor service I have received by them! </p>