Absolutely poor service received (waiting for refund 3 months now)

Three months ago my ADSL line failed, after reporting the fault to Telkom and waiting for two weeks to get feedback on the failure (constantly phoning Telkom for feedback as they never provide feedback on failed services in my experience), Telkom finally provided feedback and informed me that I had to cancel my ADSL service including the Telkom line as the line in the area had been ****** and that the line would not be replaced.

So being a loyal Telkom customer for a good number of years, I tried to apply for an alternative wireless service with Telkom (LTE), I was then informed that I won't be able to apply for the service as there isn't any coverage in my area. I then had to seek alternate service providers and move away from Telkom.

At the time of the cancellation I followed the online procedure on Telkom's website on how to cancel the service, long story short with regard to the cancellation; it was back and forth between myself and Telkom the whole time just to get the cancellation done.

To date I am still waiting for my refund (deposit and no-service credit) to be paid out into my account. I contact Telkom on a daily basis and everytime I get a different story. My experience with the contact centre staff at Telkom is that they also don't really sound like they care about whatever query you have logged with them (they say the right words, but you can hear it's without any sympathy). I have already sent through my banking details and copy of my ID which a Telkom representative requested me to email through as the dispute had been resolved.

I have dealt with other Telecoms providers in the past and their service was excellent compared to Telkom.

All I wan't is for the money that Telkom owe's me to be paid back to me so I can pay the deposit to the alternate service provider that could assist me with Internet coverage in my area.

The service in general from Telkom is really poor, and I would at all means avoid doing any business with Telkom in the future. I am really disappointed and really hope Telkom turns around and provides better service to their customers, it's a competitive market in Telecoms and I don't see how you can compete in such a market with such poor service.

PS. Escalating to a Supervisor at the Telkom contact centre also doesn't help because there is no feedback provided even though you request feedback.