Absolutely poor service from the Telkom technicians

19/3 I log a call to move a landline and adsl line to new address (900 metres apart) 26/3 I follow up on progress. Initial call has not been logged so i had to log a new call. 3/4 Follow up. I was told that call can take 10 to 21 working days. 13/4 Follow up on working day 12. I was told that technicians are still investigating. But i must remember that it takes 10 - 21 working days. 23/4 I decided to phone Sales which immediately answers the phone (For the other calls i was holding on for 4 - 11 minutes). Sales said no problem, they will log a new call for fibre and someone will phone me. Since then i received 11 text messages to say " Thank you for your application. We tried to contact you from /// however we were unable to reach you .... . My phone has not rang once!!!! 24/4 Follow up on working day 19. I was told exactly the same thing. Technicians are still investigating. I cannot escalate the call. I have absolutely no control! 25/4 I looked on my online Telkom profile and the "order" of 26/3 says "checking stock"!!!!!!!!!

If there was proper communication i would have understood. But the previous owners where we moved into had Telkom. No one can explain to me why this is taking soooooo long! The service is absolutely poor.

I must add that the some of the call centre staff are very friendly, but they also do not have more info than what is showed on their system. It seems like no one is there to really take this forward. I mean, 19 working days!!!!