Absolutely poor Service!!

Absolutely poor Service!! We app**** for Fiber on the 17th January 2021 over the phone with consultant named Tebogo. The technician came to install fiber on the 19th of February 2021 where we then struggled up until the 23rd of February 2021 for the connection to be activated. The internet then was working for a whole week where it then got disconnected around the 01st of March 2021, I then contacted Telkom about it and they advised that our account has been suspended due to credit limit being exceeded.

Long story short Tebogo the sales consultant who initially assisted us with the application did not set the credit limit high enough for the service we requested which resulted in our account being suspended. And for the past 2 weeks of constant phone calls and visits to the Telkom branched we keep on getting told that our matter is being escalated but to no avail as we don't receive any feedback or communication from them regarding our issue. I explained that were working from home and that this issue is having a direct impact on our business.

PLEASE CAN SOMEONE ASSIST WITH THIS MATTER ASAP.

FAULT REFF: 3815 159