Absolutely poor service

My home's line went down on 8 December and I reported it on the same day. Since then the problemsame has been escalated and managers of the technicians have also apparently been notified but nothing has been done to fix the line. Each time I get a promise that a technician will contact me and I am still waiting..... Since I have to work from home sometimes, I need the internet to work. Mweb is my sp and they need payment. My cellphone data bill is extremely high and still must be paid. Telkom will not cover the additional costs I have to make just so that I can have internet in my home. This is ridiculous that I am waiting more than a month and still no service.