Absolutely Poor Service

I currently have a 4Mb line with telkom. The 6 August 2015 I called Telkom to upgrade my line to 10Mb (btw Telkom contacted me on the 5th August 2015 if I wanted to upgrade my line).<br> Today is the 27th August 2015 and I'm still waiting to be upgraded. To make the situation worse my ADSL has been down since the 24th August 2015. Since the 6 August 2015 I have received no feedback from Telkom and I have been the one to contact them. <br> I called again this morning 27 August 2015, my line is still down and not upgraded.<br> I told Tania the call centre agent if my line is not up and upgraded when I get home later I am cancelling my Telkom ADSL account today and moving to another ISP, you can trust me I won't be late on that.<br> Reference No. ***A