Absolutely pathetic service from telkom and Samsung

I AM BEING ****** BY TELKOM CHATSWORTH AND SAMSUNG!!!

"ANGRY CUSTOMER" I NEED ASSISTANCE FROM HIGHER AUTHORITY BECAUSE I AM GETTING NO SATISFACTION WITH TELKOM 'CHATSWORTH AND SAMSUNG.

I took out a cell phone contract with telkom in chatsworth centre on the 19 of May 2019. It was a samsung galaxy A50. In september (which is under 6 months) the device flashes and goes off for hours. I booked this device in chatsworth telkom for repairs through samsung . I received my device after 3weeks which is ridiculous. To make things worse my device was doing the same things on the same day I recieved it!!!!

I then took.the phone back to chatsworth telkom where a consultant advised me to take it back to samsung nandi drive on my own so the waiting period wont be so ridiculous like the first time.

It was then booked at samsung nandi drive 3 times between October November and December...because everytime they took it to.repair it just came back with the same damn faults!!! I have all my reports from samsung nandi which shows my device has been repaired so this makes all their repairs irrelevant to the problem I was having.

I was highly frustrated and I visited the telkom chatsworth branch in december and spoke to the manager and expressed my disappointments with their services because I was tired of going back and forth to telkom then Samsung nandi drive.

I HAVE BEEN PAYING FOR THIS CONTRACT BUT FROM SEPTEMBER 2019 I HAVEN'T RECIEVED MY DEVICE TO DATE! AND YET I AM STILL PAYING.

I MADE IT VERY CLEAR TO.THE MANAGER AT TELKOM CHATSWORTH THAT I WILL NOT ACCEPT THIS BROKEN DEVICE AND THAT I WANT IT REPLACED. She then told me I need to.fetch the phone from nandi drive Samsung and give it to her because she needs to follow procedures. I did that and she booked the phone in again in December 2019.

TODAY 18 FEBRUARY 2020 . FOR THE FIRST TIME TELKOM CHATSWORTH SENT ME AN SMS STATING "this is your final reminder to collect your device within 7 days or your device will be sent back to.the warehouse.

So I went to Telkom chatsworth store and I spoke to the floor manager Javed who brought me a device which was placed in my old device box and claimed this is a new replacement phone. I asked him why would a new phone come in a old box and I told him I will not accept this device until he shows me that it is a new device with a new imei number and serial number. He attempted to switch on the device and he told me the battery is dead. I asked him why would a new phone come with a dead battery and he just told me sometimes it comes like that and then changed hes story saying he switched it on in the beginning of February and it was probably left on and I didnt come collect it. I didnt recieve any message until the 18th of February. I told him charge this device and show me it's new by then my husband called the branch manager Vasantha and told her he will not except this repaired device and a samsung A50 which seems to be a problematic device.she then advised she have to take it up to higher authorities which should of been done in december because she did make a note on my booking receipt that I do not want the same device repaired in december I want a new device so she now wants me to email her all my objections so she can take it up which should of been done a long time ago.when I asked her to give me details of higher authorities I will contact them personally she refused details and said that I need to email her and she will take it up.

I CANNOT EXCEPT THIS NONSENSE ANYMORE EITHER TELKOM END THIS CONTRACT AND REIMBURSE MY MONEY AND STOP ROBBING AND MISLEADING CUSTOMERS!!!