Absolutely pathetic service delivery

<p>I sent through cancelation letter on 24 april 2017. Called in on 10 may 2017 and my request was not even looked at. Called in today and retentions department does not take calls today. My internet service is intermittend slow and unresponsive. The day I started on the package I am on now it was reccomended to me in the manner it is now. After months of compaining about slow and unresponsive internet they tell me that the line and gap speed is not the same and that is causing the problem. Now my problem is how is it that after months of complaining they only realise the problem now. Second how does sales consultants at call centres advize client on packages if the pachkages are wrong. I have been paying for my account for so long without complaining but I am not getting the service I am paying for. Telkom is also not reimbursing me for the slow or bad service. I need assistance like in today. I think Telkom has wasted enough of my time, money and patience.</p>