ABSOLUTELY PATHETIC SERVICE

Telkom – customer service – horrible Telkom – response time – horrible Telkom – holding time to be assister – worst ever minimum 1 hour wait to be assisted only to be told they cannot assist and will transfer your call (hang up)!

Have been trying to cancel / release my fibre line for the last 2 months with absolutely no joy nor progress in the matter. Every time the way to cancel has changed and needs to be done in a different way, or the person assisting confirms that it was not true I wasted my time and the person assisting never logged on my account that they assisted me as they were lying. Going on month

With no internet due to Telkom’s incapability to assist any client when it is not about A payment or a new account!!!!

still no feedback even after sending several employees emails requesting any managers to contact me at Telkom

with every call i recieve new lies and new employees not even logging in on my profile to ensure that there is a log confirming that we called / followed up !!

ABSOLUTELY PATHETIC !!