Absolutely pathetic service and essentially theft

More than 2 months ago I purchased R999.00 prepaid LTE airtime from Telkom via their FNB interface. To date this has not been credited to my airtime account. I have logged calls at the Telkom Mobile call center, pathetic service. I have been into the Benoni Lakeside Mall office and queued for an hour, unable to solve. I was trhen referred to Masesi Tshabalala - [Email Removed] , ( who requested proof of payment, Bank Statements etc. She acknowledges that the money has been received but I still have not received the airtime. She promises time and time to get it resolved by close of business ( I think she must mean when Telkom goes belly up) but after weeks of waiting for service, I still do not have this matter resolved. I would now like to get this R999 refunded as I can get 5 months of uncapped data for the same price as Telkom Mobile will provide for 2 weeks usage.