Absolutely pathetic service

Booked my phone in om the 9th of March 2020 for a screen repair. I was advised that the repair will take 2 weeks so essentially I should have received my phone before lockdown.

It's been 2 months and I still don't have my phone.

I have been sending emails and phoning but no one really seems to be knowing what's going on with my phone because every consultant that I speak to gives a different answer.

This week I was told that my phone was only submitted on the 12th of May. And that's so wrong it's not even funny. I have proof that my phone was submitted long before Lockdown.

Due to the pandemic I was unable to pay my April installment so apparently my phone has been suspended and therefore they won't send me the excess fee so the phone hasn't even been repaired yet.

But no one even had the decency to phone me to explain that that is the situation.

So I sent them proof of payments for the months of Feb and March because If they fixed my phone within two weeks as I was advised on the 9th of March then none of this would have happened and the fact that I couldn't pay my April installment wouldn't have been a problem.

Yesterday I had to phone Finrite and ask them to please send me the excess fee amount so that I can get it paid. They sent it through but for some reason I get an error message when trying to make the payment.

I have tried on my banking app, on the web, on my husband's phone and even asked a friend to try for me but to no avail. We just get error messages saying that it is an unauthorized payment or invalid account.

So how am I supposed to make a payment to get my phone back?

Worst service I've ever received!