Absolutely pathetic service

I am absolutely appalled at your service!!! On the 20th of January 2022 I app**** on the telkom website for my upgrade of my second number, I was told an agent will contact me soon. The 21st of January at 3pm I received the call from the agent and she continued with my online application. Even updated my primary number etc etc. She me an OTP for my online application the whole entire works. She told me it will take 7-10 days to be delivered to my address. Today is the 9th day. I called the online sales department and spoke to Nontobeko. Nontobeko informs me there are no notes on the 2nd number for an upgrade and she will have to do the application again. Not an apology or checking if there was an error just very nonchalant. I told her it's impossible the previous agent did everything already and the phone is supposed to be delivered this week. Needless to say I ended the call and called back after 10 mins and spoke to Ayanda. Ayanda then tells me the contract is canceled.. this is when I started to lose my freaking mind!!!! After putting me on hold she says there's no notes on the system for the upgrade she doesn't know what the previous agent did. Ayanda however had the decency to apologize for the **** storm of service I'm receiving. Then Ayanda continues with the online application tells me there are only 11 devices in stock etc. I then said fine go ahead and do the application again but I'm not going to wait 7-10 days again for delivery. Was on the phone with Ayanda for 25minutes, most of which I was on hold. She then tells me she is having system issues and will call me back in 5 minutes as she doesn't want me to hold on for so long. That was at 11am. It's now ****ing 3:21pm!!!!!!!!!!!!! I had to call back now and the agent said they sent her an email now for her to call me back. This is the most pathetic service I have received in my life!!! What was supposed to a be a wedding anniversary surprise present for my husband but thanks to Telkom you guys have just ruined that!!! Thank you so much!!! And I'm pretty sure there are no notes again on the system and the upgrade is probably still not done!!! I've been a loyal customer but this takes the cake.