Absolutely Pathetic service

I ordered an ADSL line during the month of December 2014. I was told that I needed to pay a deposit of R700 in store , which I did , so that they can place the order, I was told that thereafter it would take two weeks for the installation. By February 2015 I still had no ADSL Line and then decided to cancel my order and get my deposit back. I was told to wait 3 weeks for my deposit, Which I did. Thereafter I went back and asked what was going on, I was told I needed to now wait another 3 weeks. I have now waited for 6 weeks and had no feedback or communication as to getting my money back for a service that was never provided. My next step will be to lay a charge of theft against Telkoms' Centurion Mall branch. I have received absolutely pathetic service from Telkom and would advise that anyone looking for ADSL Internet look for an alternate service before having to go to Telkom.