1 reviews | Active since Oct 2013
Absolutely Pathetic service
<p>I have been waiting for my line now for a month! I have gone through hundreds of rands calling Telkom from my cellphone for my ADSL line to check progress. I was told there was no open port and it would take about a week. This was a month ago. Today I phoned again and was told to go with LTE because Telkom cannot help. Just brushed off like that, with no communication from them to me. I had to call to find this out. My work relies on an internet connection, I work remotely from home. There is a physical line here that needs to be reconnected. This is absolutely pathetic.</p> <p> </p> <p>This was escalated 3 weeks ago, and last week I was told I would be phoned back and nobody did call me back.</p> <p> </p> <p>Ref Number: ********** 9</p> <p>Escalation Ref Number: 873170</p> <p> </p>
Was just informed there is a different reference number: ********** 22
Was just informed there is a different reference number: ********** 22
Hi Estorium
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI **********
Regards
Luleka
Telkom Social Media Team
Hi Estorium
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI **********
Regards
Luleka
Telkom Social Media Team
Okay, so after waiting weeks and weeks for my ADSL line, I had to phone in just to find out that there is no port available on the exchange, and I have to wait until after October. Then YOU advised me to go LTE instead as I desperately need this line for work. After waiting AGAIN, I get a call now saying that you cannot install my LTE because YOU HAVE NO ANTENNAS AVAILABLE. So now, I have absolutely no options with you. It has been months now, trying to get broadband, and nobody seems to be able to do anything. Absolutely pathetic.
Okay, so after waiting weeks and weeks for my ADSL line, I had to phone in just to find out that there is no port available on the exchange, and I have to wait until after October. Then YOU advised me to go LTE instead as I desperately need this line for work. After waiting AGAIN, I get a call now saying that you cannot install my LTE because YOU HAVE NO ANTENNAS AVAILABLE. So now, I have absolutely no options with you. It has been months now, trying to get broadband, and nobody seems to be able to do anything. Absolutely pathetic.