Absolutely pathetic service!!!!!

Installed ADSL a few months ago which included a 1 gig sim card. The ADSL was installed promptly but, the sim took two months, thirteen visits to the Telkom store and numerous calls to the call center to get sorted. It seems Telkom staff just know how to sell products, but have no f**cking clue on how to solve problems. Staff at the Chatsworth centre (Hub level) shop are totally useless at solving any issue. Was issued with two sim cards, which did not work, over a period of six weeks and then was told the matter will be handled by the manager. She was supposed to call my wife or myself. Guess what happened next, my fourteenth visit. Finally sorted today with major attitude from staff at this shop. Staff definitely in dire need of training in respect of customer service, product knowledge, and problem solving. Dreading the day another issue arises!!!!!