Absolutely pathetic service

So, happy i was getting the MMS message that i am eligible for my upgrade, so i decide to phone into the call centre and ask them for the sales department so i can get it sorted, much to my surprise or should i say i should have guessed, all that i hear is that irritating talking and the same music tone over and over and over, everything is on repeat... so i decide to place the call on hold just to call customer services and ask them is there any reason i am holding for 29 minutes to get through to the sales department, and oh so cheery i am told that it's nothing new, they have been struggling for a very long time to reach their sales department and he reckons is best i just go to a telkom store instead. <br> <br> Why on earth have a sales department accessible by phone if they do not work at all? <br> <br> Why waste my time by placing my call through to the call centre if you know they won't bother to answer. <br> <br> Why try to be helpful and tell me you can request a call back, but there is no promise that they will ever call me back or that my call will get through to them (his words not mine)<br> <br> thank you Karabo, (said sarcastically)<br> <br>