1 reviews | Active since May 2016
Absolutely pathetic, rude and impatient service from telkom
<p>between 09:30 and 10:00 this morning, i started an online chat via telkom's website. after almost an hour, someone was finally assigned to assist me - Prudence Maphumulo. The entire chat is below - just note how it took almost an hour for somebody to be assigned to me - then no apoligies on my unhappiness to have had to have waited so long and then finally closing the chat and saying "due to no response" after I had sent my message already.... Now if that isn't bad service then I must be a pumpkin - TOTALLY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>10:00:05 AM) (u'Samantha Nell',)> Hi, has anyone been assigned to help me yet?<br /> 10:18:56 AM) (u'Samantha Nell',)> Wow PATHETIC service!!!</p> <p>You are currently being assisted by Prudence Maphumulo</p> <p><br /> 10:21:57 AMPrudence: Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Prudence,how may I assist you?</p> <p><br /> 10:22:15 AM You: Hi. sjoe finally, after almost an hour waiting :(</p> <p><br /> 10:22:53 AMPrudence: Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Prudence,how may I assist you?\</p> <p><br /> 10:23:34 AM You: I app**** to work from home at the company I work for. I contacted afrihost and they informed me that I need to have a voice line installed through telkom at my house.</p> <p><br /> 10:23:51 AMPrudence: Due to no response, I will be forced to release the chat; please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day.</p> <p><br /> 10:24:19 AM You: I app**** to work from home at the company I work for. I contacted afrihost and they informed me that I need to have a voice line installed through telkom at my house</p> <p><br /> 10:24:23 AM You: I app**** to work from home at the company I work for. I contacted afrihost and they informed me that I need to have a voice line installed through telkom at my house</p> <p><br /> 10:25:26 AM You: no response?</p> <p><br /> 10:26:26 AM You: it took me less than a minute to type my request, how can you just want to close the chat??? im going to go to hellopeter regarding this, and I have printscreens of the entire chat.</p>