1 reviews | Active since Aug 2017
Absolutely pathetic from MAJOR company
<p>I went to the Telkom Direct store at Clearwater Mall.</p> <p>Been wasting my time on various days to take out a contract.</p> <p> </p> <p>1) My first attempt was on 22 July 2017 (Saturday), I grasp the fact that it is busy and standing in the queue is horrific. But the fact that I stood in the queue for more than 40 minutes, whilst a employee asked what what I wanted to do and I stated that I want to take out a contract, she told me to "stand in the queue". I got in front and then be told I need the following documents to take up the process.</p> <p>2) Second attempt was the following day 23rd July 2017. After spending AN HOUR AND A HALF busy applying for the contract (Which is ridiculous waste of time), I have been told there is no stock for the bluetooth speaker - that is an extra. So I cannot get my phone. The employee helping me said THEY will contact me the Monday regarding the fact if I can collect my phone without the bluetooth speaker on Monday.</p> <p>3) Third attempt on Monday 24th July 2017. I EMAILED the employee from Sunday, to ask If I could receive my phone. I have been told YES. I got to the store, and still I could not receive the phone. Waste of time again. Again it was said another employee will contact me when stock arrives. No email and no call.</p> <p>4) Two weeks later Monday 7 August 2017. My contract has been cancelled, without my authority! I had to take it out again! Another hour passes, but I receive my phone and bluetooth speaker. I request a Sim swap aswell. They tell me it is going to take 24 to 48 hours.</p> <p>5) Friday 11 August 2017. I contacted ********** 836 at 16:30pm. The agent stated that someone from that the Clearwater Direct store will contact me before 17:00pm regarding the sim swap that never occured. No one contacted me and I went again to the store. </p> <p>The telkom number that was given did not even work when tried earlier. After mentioning it to the employee, after a few attempts from the employee it worked all of a sudden. and again I requested for a sim swap. Again its been stated that I can only use my phone on Monday evening. Will have to sit and wait again. 7 days will then be passed to use my phone properly, which is past the exhange period.</p>