ABSOLUTELY PATHETIC CUSTOMER SERVICE FROM TELKOM

My Telkom line went dead on the 28th of August 2019 resulting in no access to telephone or internet. After reporting the incident to Telkom they said it was a cable fault in the area and could not be repaired due to cost implications and that i need to change over to the wireless system. So then i called in to 10213 and signed up for a wireless internet package. The operator said it will take 7 to 14 days. I called in numerous times for feedback regarding my order but all the operators could do was to just take my cell number and id and get some else to call me back. But no one called at all TO DATE. This is so frustrating waiting over 14 days for someone to call me back and still no feedback. I honestly think i should just cancel this deal and take it with another network provider. I know for a fact they will give better and prompt service.

TELKOM IS THE WORST SERVICE PROVIDERS EVER!!!

Landline: *** Fault Reference no: ***1 Escalation no: 5849 New wireless order no: TST330193 Second reference no: ***A