Absolutely pathetic customer service

Sometime in May 2022, a mobile phone contract was established in my name **********ly. I alerted Telkom and the case was verified to be a result of *****. My account had already been debited an amount of R2558. 53. I requested the agent who was helping me to correct it by crediting to my account, as I would be out of pocket for the month with such a high bill. My normal payment to Telkom with my legitimate around is between R390 and R420. Although this was promised it was never implemented. In June, I get a statement that indicates that Telkom has credited back some portion of the expenses incurred on the ********** account, however, in the new billing month (June), there has been additional funds expended in the ********** mobile number. This amounts they billed to me. I called to alert them of this. Despite several calls I made and explanations to different consultants and being promised to have the matter escalated to different managers, this matter remain unresolved. As I needed my money back (R2588 – 411(my legitimate portion), I reversed the debit order and paid my legitimate portion via EFT, while I was waiting and hoping for resolution. I also paid the June account by EFT as it had been absorbed by the previous credit made to my account. I keep calling, emailing to no avail. In the meantime, the bill kept coming. The debited my account with an amount of R1884, of which my legitimate portion for my cellphone was in around R361. I reversed that debit order and paid my legitimate bill via EFT. Although a continue calling Telkom mobile endlessly and had been promised resolution by consultants whom I reviewed my bill with, they have not assisted me. On Monday 15 August, I got a notification that my account has been suspended due to non-payment.