Absolutely pathetic and beyond understanding

I submitted an upgrade to my current account on 3May2018. After 6 weeks of pathetic service and no progress at all, I requested that the upgrade be cancelled so that I can go in to a branch physically and hopefully get things done. It has now been another month and the cancellation is still not complete ... meaning I am unable to request any further changes to my account, as the branch must await the cancellation to be completed. Six weeks to perform a cancellation??? As I'm typing this review, I've been on hold with telkom's "customer service" line (10213) for over 30mins with no answer at all. And this after Telkom's "system was offline" all of yesterday. This is probably the most ridiculous company in South Africa! Such a pity that I must have a landline, otherwise I would not come near Telkom. Stay far, far away if you can.