Absolutely Offended - Joke Employees

What an absolute joke. A year or 2 ago I took a contract with Telkom.

A few months ago I missed a payment and then was debited at the end of that same month for the amount I missed. Wait a few days and my connection is still not restored. I call into the store at Westmead and get told that no. They already issued my invoice for the next month (it’s the 5th of the month but they’re invoicing me for the following month as well) so I have an outstanding balance of close to R3000 plus the admin fee for the missed debit order. Not having that kind of cash immediately I waited for them to debit the money from my account as Telkom does on their own terms. Cut forward months later and my contract is still not activated yet I haven’t missed any debits. I call in to the store and they tell me I’m somehow still in arrears by over R2000. I ask how and the employee just tells me he won’t help me and I must come to the store so they can call. I ask him why am I pay if I am not getting my data and minutes and he tells me that I must call some other department. I asked him that this isn’t about calling anyone. It’s a straight forward question what am I paying for? He can’t tell me. So I told him that if I’m paying for something and I’m not getting it then clearly the only department I should call is the credit bureau to complain about services not rendered. He laughs and tells me to go ahead. I write this review in the hopes somebody can reach out to me because in 3 days I will reversing my debit order and trying to recover as much money as I can before I complain to the anyone and everyone that can make this right.

This is not my first issue with Telkom but it will definitely be my last.