Absolutely nothing

I reported a fault on my Telkom line on 19 February 2016. I posted on this site on 29th February 2016. I received the e-mails from this site and a courtesy mail from Telkom but NOTHING was done. My problem despite calling the call center and writing mail to the COO of the company.<br> On the 2nd March I got a call from a PA. who used a number that is never answered, and I explained to her that every day I get promised someone is coming today. I am a cancer patient. I missed my weekly dose of Chemo-therapy waiting for these people - which by the way I did tell her. <br> On the 3rd a technician pitched at my door and did his thing and traced the fault to a burnt out cable. By this time it's 16:30 - 17:00. He promised to get a cabling team the next day which he did, and resolve the issue. I asked him if he could not make a temp joint just to give me net for the night. My response was all the equipment issued at the depot was faulty. So I said go and get not faulty ones. the guy disappears. Doesn't tell me he's not coming back. 2 days later my line is working but it took 57 min to download at 29.8MB file. to this day my line still is erratic I have so much more detail but I have no space.<br>