HG
Hannes G

1 reviews | Active since Apr 2017

19 Apr 2017, 12:25

Absolutely not recommended to anyone

<p>I just got ADSL a month ago, and in the first two weeks the line went of for two days, I had to report a fault, a month later my router stopped working, I took it in at one of the branches and the lady had such an attitude that I had to bring all the part slips and box together after the operator told me at customer service I can just take it in and they will test it, she refused to help me, I tehn went to another branch, they booked in my router and gave me an intergrated sim a week ago which is linked to my router and that I can have internet, it shouldve taken 2 hours to activate it, its 7 days after I received it and still not activated. Now they want you to pay for internet which you do not even have. Spending 2 hours on call centres and no one can help. I will not recommend Telkom to anyone as service provider.</p>

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Replies (1)
Telkom
Telkom's reply20 Apr 2017, 08:12
Official

Good day Hannes,

Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team