ABSOLUTELY NO SERVICE FROM TELKOM

Beginning Nov 2017 we moved our ISP to Telkom. We already had a 10MB ADSL line from telkom in place. We only moved our ISP to them on the R799 special. Joey at Amajuba Mall, Newcastle Telkom did the application. Since then, we had absolutely no speed on our line. We logged numerous (about 10 to 15) faults. Telkom (Joey and Esme) at Amajuba Mall, Newcastle insisted we have a 10MB line when we queried them. Now today, after more fault logging and a speed of 0,01MB/S the other lady at Telkom Amajuba Mall, Newcastle told us we have a 4MB line because they could not provide us with a 10MB line when we app****. THEY DID NOT HAVE TO PROVIDE US WITH A 10MB LINE, WE ALREADY HAD ONE IN PLACE!!!!! WE ONLY MOVED TO THEM FOR A ISP ON THE R799 SPECIAL. EVEN NOW WE PAYING WAY MORE THAT R599 (WHICH IS THE PRICE FOR A 4MB )