Absolutely NO Service from Telkom

Absolutely fed up with the service recieved from Telkom. We have been trying to have our ADSL line moved. We were told that the line would be installed on the 10th July 2015. I took leave from work to be here and no technician arrived and nobdy from telkom bothered to let us know what was going on. When we followed up we were told that they did not know why the technician did not arrive. They rescheduled to 16th July 2015 another leave day was taken to accommodate Telkom.... When I phoned this morning I was told the technician was booked to install today. By 13h00 when there was still no technician I phoned again and was told the technician could not come as they had recieved new vehicles which could not take ladders... Which is the customer's problem HOW??? The best part is telkom is 2 blocks down from my house! Lets not mention that it has taken atleast 5 phone calls of over an hour each (due to the fact that the call centre do not answer) on a cellphone contract to contact telkom. But sure enough Telkom is never late with their debit order!!! PATHETIC TELKOM!! I will be sending my invoice for my wasted time and phone calls and you can forget about payment this month