SR
Sarel R

1 reviews | Active since Nov 2012

12 Nov 2015, 08:54

Absolutely no service from Telkom

Signed up for a ADSL service early in 2015. Telkom \charged"me for inclusive equipment which pushed my account over the credit limit hence my service got suspended. As the package includes numerous SIM cards (Which I still can't use) reconnection gets charged at R203.29 per telephone number. In my case there are four telephone numbers so this amounts to R813.16 over and above the normal payment of R788.60 per month. Trying to get this issue resolved cost me endless hours in the Telkom store and on the phone to their call centre without success.<br> <br> Over and above the account issue Telkom subscribed me to a 10Mb line as per what is available in our area. Needless to say my router sync at 1Mb line speed and speed tests done at different times shows that I am not getting close to the the 1Mb line speed. See below.<br> <br> Test Date: 11 Nov 2015 06:28<br> Download: 131.4 kB/s<br> Upload: 47.4 kB/s<br> Ping: 18 ms<br> Server: Randburg<br> External IP: 105.227.164.125<br> <br> I need to get the contract cancelled in order to move to a better provider that can service my needs. I am fed up and locked in to a contract that does not service my needs!"""

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Replies (1)
Telkom
Telkom's reply12 Nov 2015, 09:36
Official
Hello sarel.roos,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM166977

Regards
Luleka
Telkom Social Media Team