Absolutely no service delivery

In April 2015 I did an online request to move my Telkom line from one suburb to another. <br> The application was successful and the website stated that my reference number would be SMS'd to me. That never happened. <br> At the beginning of May 2015 I contacted Telkom (which kept me on hold for more than an hour) from my cell phone to find out whats going on. I was told that there was no record of an application to have the line moved, with Telkom blaming a glitch in the system. I then requested once again for the line to be moved and a date was set for 02 June 2015, which would have been two months after I requested the line to be moved. <br> 2 June came and went with no Telkom in sight. I visited the Telkom shop in Secunda to get answers and was told that the two systems they use weren't communicating correctly. I was assured that Telkom will be there to install the line during the week. When I checked the status online, the order was cancelled with no communication why. <br> I visited the Telkom shop twice after that and on my last visit I was told that there is no infrastructure. My neighbour who moved in AFTER me had his line installed the day that he moved in. How is this possible?<br>