Absolutely no service and going in circles

<p>My DSL has been down from Monday, called the call centre and a fault was logged, the next day we received an sms stating that it was restored and if the problem persists to call back, called back and the fault was escalated to a technician, and were told they would come out the next day which should have been Wednesday...We called today to find out why nobody came out and were told that nobody is assigned and that it is not even at a stage that a technician can be assigned....</p> <p>I then asked what do I do, told that I should have the router tested which is only 3 weeks old, I asked if I could go to the blueroute store and was assured i can...get to the store and told they don't deal with router testing and I have to go to me kenilworth 22kms away...get the kenilworth tested the router which works, escalated the issue in store and I was then smsed an escalation reference number which nobody can pick up?</p> <p>I called the call centre, spoke to team leader Wassim in Pretoria who promised to speak to the technician who was assigned and marked the issue as resolved without even coming out, Wassim assured me he would call me back within an hour with feedback...my wife received a call from someone at Telkom confirming that a technician would definitely come out today even if it is after hour as some of them work after hours...</p> <p>Called the call center again at 16:35 and again no technician assigned...</p> <p>Escalated again, get another reference number, check the progress of the escalation on the website and it shows resolved?</p> <p>Call the call centre again and spoke to Sisanda at the PE cc, advised that no technician assigned???</p>