Absolutely No Service

In the last three months am amount of R1 300.00 has been paid on my Telkom account, lo and behold, today an sms is received advising that an outstanding amount of R500.00 needs to be paid. You cannot get in touch with any representative of Telkom, their outlets are absolutely useless offering no service whatsoever, why, they can't be bothered. How much more must be paid on this account. Log onto their website they provide a form to complete to email a consultant, this form doesn't even go through. An independent company should buy them out, they provide absolutely no service whatsoever, are not contactable. Yesterday a call service agent phoned to advise the bill is outstanding, upon asking him to help the response was - \No go to the outlet we are from a call centre and cannot provide any assistance only to tell you your bill is outstanding". What possible use is this. I am not paying any more more until someone"