CK
Cheryl K

1 reviews | Active since Jun 2010

17 Nov 2015, 12:29

Absolutely no service

I app**** for a Telkom fixed ADSL line over 5 weeks ago, and have been messed around consistently. After eventually getting hold of Telkom, I was told to pay R700, My husband went to pay, and was told there was no contract, and he couldn't pay after sitting in the queue for more than 2 hours. This resulted in me having to try and get through again, which I eventually did, and was told the same information as the day before, so I went down to the Alberton office and after more than an hour managed to pay.<br> <br> After that no one could tell me when they would come and install....frustration. Eventually a technician cam last week Tuesday and something about under ground cables, needless to say I cannot get hold of Telkom, and there has been no communication from them at all as to what is going on.<br> <br> Secondly my husband app**** online for a cell phone contract nearly 2 weeks ago. They said it would take 7 days....needless to say we have heard nothing.<br> <br> I have now paid the deposit for my ADSL 3 weeks ago, but don't have it installed and not one person has even bothered to contact us.<br> <br> Telkom, please don't buy CellC as you will have millions of unhappy people. NO SERVICE

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Replies (1)
Telkom
Telkom's reply17 Nov 2015, 13:38
Official
Hello cking01,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience.

Your reference number is: SM168572

Kind Regards
Colleen
Telkom Social Media Team