Absolutely no service

My phone and ADSL line went down on the 22nd . It was reported. Its now the 3rd it has been reported daily, I am told each day the tech dept only knew about the fault the day before....Friday they were even here, no one came to my door or worked on my line. No cable s have been ****** , there is no reason for the delay than utter ineptitude and could not care. I am done with telkom, time to look else where