Absolutely no response to a request to terminate all services rendered by Telkom
Absolutely no response to a letter and subsequent e-mails (some copied below) sent to Telkom from September 20, 2017. Despite cancelling the service and informing the accounts dept of same we keep on receiving invoices for a non-existent service. --------------------------------------------------------------- From: ********** Date: 08 Oct 2017, 17:20 +0200 To: ********** Subject: RE: [ ********** 26]Urgent termination of all services rendered by Telkom for Account ********** 60001 -------------------------------------------------------------------------- Telkom 20 September 2017 To whom it may concern, URGENT TERMINATION OF ALL SERVICES AND CLOSURE OF ACCOUNT ********** 60001 We hereby instruct the urgent termination of all services (Land line and ADSL) rendered to quantumiii by Telkom and that the account be terminated/closed with immediate effect. Account number: Land line number: Account holder: ********** 60001 ********** QUANTUM III CC ********* 0083 A copy of the RSA ID document of A A Cruywagen (*********x) the sole member of the Close Corporation QuantumIII is enclosed on page 2. Thank you for your kind but also urgent attention. A A Cruywagen Member QuantumIII CC ----------------------------------------------------------------------------------- Good Day
PLEASE CONFIRM RECEIPT AND REPLY TO OUR E-MAIL AND ACCOMPANYING LETTER SENT ON 26 SEPTEMBER 2017, 11:31
Attached for easy reference. --------------------------------------------------------------------------------
On 26 Sep 2017, 11:31 +0200, ********** wrote: Good day, *** PLEASE CONFIRM RECEIPT OF THIS E-MAIL AND ACCOMPANYING LETTER *** Your mail of 26 Sep 2017, 08:44 +0200 from ********** refers. Our Wholesale DSL service has already been cancelled through our ISP. Please see e-mail copied below. We again forward you the letter requesting urgent cancellation of ALL Telkom services. (See attached letter.) NOTE. There are currently NO Telkom services available to us as the line is physically absent. Thank you for your kind but also urgent attention. --------------------------------------------------------------------------------- From: Fanie de V - Afrihost.com ********** Date: 15 Sep 2017, 14:14 +0200 To: ********** Subject: [#ISM- ********** 7]: ClientZone - Support Request : Business ADSL Hey Albert Hope this finds you well Thanks for the mail. We have cancelled your ADSL Bundle including the Line as requested. Cancellation will be effective 30 September 2017 Your domain remains unchanged as requested. If you require further assistance or information, feel free to contact us again. Have a great weekend! Kind Regards Fanie de V - Afrihost SupportAfrihost.com Pure Internet Joy!